Last week, thousands of Twitter users reported problems using the platform as the social network began allowing paying users to post tweets of up to 4,000 characters.
US tech media reported that Musk gave word to Twitter employees to work on new features to focus on troubleshooting.
Despite the difficulties, the Twitter boss encouraged more communication.
“As a platform for communication, it’s great. And I would just encourage more communication… to speak in an authentic voice.”
“Sometimes, people have someone else who is their Twitter manager or something like that. People should just do their own tweets … I think that’s the way to do it.”